AI Content Lead

Are you ready to lead the Content team for CyberCare’s AI automation tools? CyberCare, a top-tier customer service provider, is in search of a Content Lead to drive our content strategy for AI automation tools.

We’re seeking a leader who can guide, mentor, and motivate our team to deliver top-quality content for our AI automation tools. This role presents a unique opportunity to raise the bar on our content quality, from start to finish, all within a team of open-minded, high-energy professionals.

What You Will Do

  • Create strategies to take our AI Content quality to the next level;
  • Work on content creation hands on when necessary;
  • Lead a team of Content Managers who make sure that our content quality is top notch;
  • Design, develop, maintain and own content processes for CyberCare AI;
  • Oversee day-to-day tasks of the Content team and ensure team objectives are successfully achieved;
  • Collaborate with other team members to produce high-impact and quality content.

What We Expect

  • At least 1 year of experience in leading a team;
  • Experience in content strategy and creation;
  • Knowledge in technical content management would be a plus;
  • Strong analytical skills and a knack for data-driven decisions;
  • Proven track record of successful projects delivery;
  • Excellent writing, editing and proofreading skills in English;
  • Ability to work in a fast-paced environment.

What We Offer

  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential;
  • Health benefits. Private health insurance, online workouts or an on-site gym 24/7, consultations, programs to improve mental health to feel and be your best;
  • Team spirit. Online team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary - 3000 - 3800 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.