AI Content Lead

Are you ready to lead the Content team for CyberCare’s AI automation tools? CyberCare, a top-tier customer service provider, is in search of a Content Lead to drive our content strategy for Customer Support automation tools.

We’re seeking a leader who can guide, mentor, and motivate our team, which currently consists of 8 employees, who  deliver top-quality content for CyberCare & AI automation tools. In this role we expect you to bring project management experience, where you will be responsible to track project deadlines, manage workflows and lead internal/external meetings to ensure projects are aligned with our goals.

This role presents a unique opportunity to raise the bar and create a unique customer journey from start to finish – self service portal, automated  responses, all the way until a human touch is necessary.

What You Will Do

  • Develop and manage project plans - identify objectives, scope, deliverables, status reporting and measurement of completed plans;
  • Create strategies to take our AI Content quality to the next level;
  • Lead a team of Content Managers and support them with 1-1s, performance reviews, set objectives and provide help with professional developmentWork on content creation hands on if necessary;
  • Design, develop, maintain and own content processes for CyberCare AI;
  • Analyze and measure content performance data, identify areas for improvement, and make data-driven recommendations;
  • Collaborate with other team members to produce high-impact and quality content.

What We Expect

  • At least 1 year of experience in leading a team; 
  • Experience in content strategy and creation (e.g. SEO, marketing, sales);
  • Strong project management skills. Demonstrated ability to prioritize, meet deadlines, make decisions and change course of action quickly;
  • Strong analytical skills and a knack for data-driven decisions;
  • Stakeholder management experience;
  • Excellent writing, editing and proofreading skills in English;
  • Ability to work in a fast-paced environment;
  • Understanding of chatbot principles, natural language processing and a keen interest in large language models would be an advantage.

What We Offier

  • Career development training  - Internal and external events, online training, conferences,  20 working hours per month for IT studies at Turing College, books - everything you need to reach your full potential.
  • Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best.  For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services. 
  • Comfort - Hybrid work, offices based in Vilnius & Kaunas, and the ability to travel the world while working.
  • Technologies -  Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow.  Also, we will provide you with Nord Security products so you can also secure your personal devices!
  • Company Events -  Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
  • Office Perks & Public Transportation -Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost. 
  • Time off -  Additional time off for rest, for anniversaries, or to celebrate life’s special moments. 
  • Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
  • Gross salary - 3000 - 4600 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.