Hi there! We’re CyberCare – part of Tesonet Accelerator – a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make tech-world easy – one customer at a time.
As a Customer Support Specialist, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
Support NordVPN, Surfshark or Saily customers via live chat. No phone calls over here!
Troubleshoot tech issues and help with billing inquiries.
Make customers happy by resolving their concerns.
Turn users into fans through top-notch support.
Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
Fluency in English.
Basic know-how of Windows/MacOS and/or Android/Apple.
Confidence in multitasking and providing technical support.
A calm, customer-first mindset - even under pressure.
Positive, proactive, and motivated attitude.
Ability to work in day, evening or night shift 32 hours/week or 40 hours/week.
Ability to work on-site from our office in Vilnius.
What We Offer
Smooth start in tech with onboarding & mentorship.
Work with world-known products & smart tools.
Flexible shifts for students & night owls alike.
Office in Cyber City + option to work from home twice a week.
Clear growth path - move into Product, AI, Marketing & more.
Fun team, regular events & retreats.
Salary from €1041-1441 gross/month (base salary 1041 EUR/month plus performance bonus up to 400 EUR/gross) + biannual reviews.
