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Data Analyst

As a member of the Tesonet accelerator’s family, at CyberCare, we shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we challenge norms globally with the magical “hello” that only we know how to deliver. Our teams help customers in 170+ countries, solving over 11 million cases each year.

As a Data Analyst, you will collaborate closely with data engineers and stakeholders to identify and address business needs, ensuring we make decisions based on data analysis. Join the CyberCare AI Labs team – we create unique AI-powered solutions like chatbots and ticket bots, as well as multilingual support systems from scratch. Your input could make a big difference, shaping how we solve problems for millions of people around the world.

What You Will Do

  • Collect and manage large datasets from multiple sources.
  • Ensure that our data is stored efficiently and is accessible for analysis.
  • Develop and maintain dashboards and reports using tools such as Looker, Power BI, and Tableau.
  • Translate complex data into clear, actionable insights.
  • Analyze products and users behavior to generate insights.
  • Provide recommendations to stakeholders to drive business decisions.
  • Identify opportunities to improve data collection processes and analysis techniques.

  • Tools You Will Use
  • Looker
  • BigQuery
  • Grafana

What We Expect

  • Proven experience in data analysis, preferably in tech products and/or user behavior areas.
  • SQL skills for querying and manipulating data.
  • Ability to model data effectively and present findings clearly.
  • Excellent stakeholder management skills to understand and address business needs.

  • Nice To Have
  • Knowledge of Google Analytics, Power BI, Tableau, etc.
  • Python

What We Offer

  • Career development training  - Internal and external events, online training, conferences,  20 working hours per month for IT studies at Turing College, books - everything you need to reach your full potential.
  • Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best.  For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services. 
  • Comfort - Hybrid work, offices based in Vilnius & Kaunas, and the ability to travel the world while working.
  • Technologies -  Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow.  Also, we will provide you with Nord Security products so you can also secure your personal devices!
  • Company Events -  Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
  • Office Perks & Public Transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost. 
  • Time off -  Additional time off for rest, for anniversaries, or to celebrate life’s special moments. 
  • Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
  • Gross salary - 2480 - 3560 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.
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