Data Lead

As a member of the Tesonet accelerator’s family, at CyberCare, we shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we challenge norms globally with the magical “hello” that only we know how to deliver. Our teams help customers in 170+ countries, solving over 11 million cases each year.

We are looking for an experienced Data Lead, who will join as a team manager of our data squad in AI Labs team. In this role we expect you to provide technical leadership and guidance, to ensure best practices in the data engineering and analytics field. 

Join the CyberCare AI Labs team – we create unique AI-powered solutions like chatbots and ticket bots, as well as multilingual support systems from scratch. Your input could make a big difference, shaping how we solve problems for millions of people around the world.

What You Will Do

  • Lead Data & Analytics team, by overseeing their professional and personal development.
  • Own the CyberCare data strategy, setting objectives and implementation.
  • Provide functional expertise to define data models, governance frameworks, processes, and data quality rules.
  • Plan and steer data projects from end to end, ensuring they meet business requirements and timelines.
  • Stay updated with the latest trends and technologies in data engineering, analytics, and data science.
  • Identify opportunities for continuous improvement in data processes and practices.

  • Tools You Will Use
  • Looker
  • BigQuery
  • Grafana

What We Expect

  • Experience in leading a data engineers/analysts team.
  • Proficiency in Data-warehouse, SQL, Python.
  • Experience in planning and managing data projects from end to end.
  • Understanding of data architecture, preferably in Azure Cloud environments.
  • Knowledge of BI solutions. 
  • Strong business and technical stakeholder management skills.

  • Nice To Have
  • AWS, GCP experience
  • Tableau, Power BI

What We Offer

  • Career development training  - Internal and external events, online training, conferences,  20 working hours per month for IT studies at Turing College, books - everything you need to reach your full potential.
  • Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best.  For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services. 
  • Comfort - Hybrid work, offices based in Vilnius & Kaunas, and the ability to travel the world while working.
  • Technologies -  Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow.  Also, we will provide you with Nord Security products so you can also secure your personal devices!
  • Company Events -  Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
  • Office Perks & Public Transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost. 
  • Time off -  Additional time off for rest, for anniversaries, or to celebrate life’s special moments. 
  • Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
  • Gross salary - 4720 - 5710 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.