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Engineering Manager (AI Labs Team)

In CyberCare, we provide best in class customer care for worldwide users of Tesonet products like NordVPN, Surfshark, Saily, NordPass, NordLayer, Incogni and more. 

Products’ customer base grows fast, and we have created several in-house chatbots & quality assurance tools that help us support this growth and manage loads of customer requests.

But we are only starting – LLMs landscape is changing rapidly and we are on the hunt for the curious person, who will lead a team of engineers, collaborate with Product Owner and analysts to define what we are building, and stay hands-on enough to guide technical decisions.

We can provide you with the newest tools, resources and freedom to lead the change and create things. On the other hand, we expect you to take ownership of rapid AI chatbots & chatbot tools product development, ensuring the delivery of tangible results.

What You Will Do

  • Take ownership of the design, development, deployment, and operations of the solutions/features your engineers develop.
  • Participate in AI and its tools, architecture discussions, and technology choices.
  • Collaborate with the Product team to define technical roadmaps and product strategy.
  • Lead a team of 6-8 engineers with the focus of a full employee lifecycle (from hiring to off-boarding).

What We Expect

  • At least 2 years of experience as an Engineering Manager or Team Lead in a software development environment.
  • Technical background & experience with Front and Back-end technologies to lead cross-functional development teams.
  • Your care about people - their growth, well-being, and success. You’re the kind of manager who gives clear feedback, celebrates wins, and helps people grow in their careers.
  • You value clean code, good practices, and continuous improvement, but you’re also pragmatic and know how to get things done.
  • You enjoy working in a fast-moving environment, where priorities can shift and curiosity is key.
  • Experience or interest in AI, NLP, and machine learning is a plus.

What We Offer

  • Career development training  - Internal and external events, online training, conferences,  20 working hours per month for IT studies at Turing College, books - everything you need to reach your full potential.
  • Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best.  For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services. 
  • Comfort - Hybrid work, offices based in Vilnius & Kaunas, and the ability to travel the world while working.
  • Technologies - Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow. Also, we will provide you with Nord Security products so you can also secure your personal devices!
  • Company Events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
  • Office Perks & Public Transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost. 
  • Time off -  Additional time off for rest, for anniversaries, or to celebrate life’s special moments. 
  • Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
  • Gross salary - 6000 - 7000 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.
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