Head of People and Culture

With a crew of more than 300 people here at CyberCare, we’re providing customer support and AI solutions to customers from all over the world. We hold the privilege to work with the most renowned IT products worldwide, like Nord Security, Atlas VPN, and Surfshark.

We’re now seeking a Head of People & Culture to take the wheel of shaping our culture, developing talents, and building the long-term HR strategy. The mindset, engagement, and dedication of our people are the key elements at CyberCare that make this role vital for our company’s success.

We’re excited to welcome a person with a clear vision and passion to lead our strong HR team and guide us in shaping a strong and awesome place to be.

What Will You Do

  • Create and execute a strategy to develop happy and high-performing people across the company in Lithuania and Ukraine;
  • Take ownership of the whole employee experience from the first contact to the next career step;
  • Supervise key HR processes, including employee retention and engagement, talent acquisition, employee relations, learning and development, onboarding/offboarding, culture and values, compensation and benefits, diversity and inclusion, communication, crisis management, and more;
  • Gathering, analyzing, and interpreting HR data to uncover trends, patterns, and areas in need of improvement and cultivate a culture that emphasizes data-driven decision-making;
  • Evaluate and implement HR technology solutions to streamline processes;
  • Develop and implement HR policies and procedures that align with the company's goals, and values, and comply with legal regulations Proactively identify people-related challenges and trends within the organization, and collaborate with key stakeholders to devise and implement effective solutions;
  • Managing operational issues such as absence management, performance management, and other mentors, coaching, and developing HR team members to maximize their potential and contributions.

What Will You Take From Us

  • Top-notch technologies and tools to work on world-renowned products;
  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential;
  • Health benefits. Private health insurance, workouts and consultations with professional in-house physical health coaches, programs to improve mental health to feel and be your best;
  • Team spirit. We do regular team building, internal events, knowledge-sharing sessions, team retreats, etc;
  • Office. We have what you need: music studio, table tennis, foosball, PS5, sleeping room, stocked kitchen to fuel your productivity, and more;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary of 4000 - 7000 EUR/month. Keep in mind that we are open to discussing a different salary based on your skills and competencies.

What We Expect From You

  • A strong passion for HR, professional development, employee relations, motivation, and other people-centric topics;
  • Proven experience in leading HR teams and managing HR functions in a dynamic environment;
  • Familiarity with working with HR systems and tools, strong knowledge of HR best practices, employment laws, and regulations;
  • Talent Acquisition and Employer Branding understanding and knowledge;
  • A creative and strategic mindset, enabling the development of innovative solutions to enhance colleague engagement;
  • Proficiency in both Lithuanian and English, both verbally and in writing.