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Internal Knowledge Management Specialist

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

At CyberCare we’re looking for someone who is open-minded and able to adapt to changes quickly. This is a great opportunity to learn about the tech industry while working with TOP worldwide IT products! 

So if you want to be a part of building a brand and a product that’s gonna shake the world – this is your chance. Apply!

What Will you do

  • Develop and maintain the internal knowledge base, ensuring information is accurate, comprehensive, and easily accessible to the customer support team.
  • Collaborate closely with customer support and product teams, alongside other stakeholders, in order to identify knowledge gaps, monitor usage and feedback, and update content accordingly
  • Implement knowledge management best practices and processes to streamline information sharing and retrieval.
  • Collaborate with the IT department to enhance the knowledge management system’s functionality and user experience.
  • Contribute to the creation of internal and external knowledge resources, such as HelpCenter articles, to reduce incoming support requests.

What we expect from you

  • Knowledge Management Experience for at least 1 year in customer support.
  • Have an understanding of knowledge management systems and software used in the creation and maintenance of knowledge bases.
  • Strong at analyzing and presenting data.
  • Fluent in both written and spoken English and Lithuanian.
  • Quick to spot things that don’t match up.
  • Really care about creating the best customer experience.
  • Self-driven, great at juggling tasks and making choices.
  • Good at getting your point across and working with others.
  • Adaptable, open to change, and ambitious.
  • Ability to work full-time.

What Will You Take From Us

  • Top-notch technologies and tools to work on world-renowned products;
  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential;
  • Health benefits. Private health insurance or wellbeing provider, workouts, and consultations with professional in-house physical health coaches, programs to improve mental health to feel and be your best;
  • Team spirit. We do regular team building, internal events, knowledge-sharing sessions, team retreats, etc;
  • Office. We have what you need: music studio, table tennis, foosball, PS5, sleeping room, stocked kitchen to fuel your productivity, and more;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary of 1487 gross EUR/month.
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