CyberCare, a member of the Tesonet accelerator family, is shaping the way tech companies provide customer support by blending a human touch with innovative AI-powered solutions. Chat by chat, case by case, our team assists customers in 170+ countries, resolving over 11 million cases each year.
As a Workforce Specialist you will be part of the operations team, responsible of scheduling, supporting team leads, reporting.
What will you do?
Scheduling - ensuring the schedules are provided in a timely manner as accurately as possible to meet the business staff requirements;
Working with workforce management system Workofo (improvements, updates and etc.);
Assisting team leads with workforce management questions;
Cooperating with other departments (HR, Finance and etc.);
Helping Workforce Manager with projects, forecasting, and capacity planning;
Taking care of reporting and documentation related to workforce management.
What we expect from you?
Analytical mindset;
Detailed-oriented person;
Problem-solving attitude;
Proficient in Google Sites/MS Office skills, especially Google Sheets/MS Excel;
Great verbal and written communication skills;
Fluency in English both verbally and in writing;
Willingness to know more about workforce management;
Possibility to work full-time (40 hours per week).
Our promise to you:
Development training - events, online training, conferences, 20 monthly hours for IT studies at Turing College, and books – all you need to reach your full potential.
Health benefits - private health insurance, 24/7 gym access, mental health programs, and consultations. For flexible health benefits, we provide a funded wallet for various health and wellness services.
Comfort - hybrid work model and the ability to travel the world while working.
Technologies - receive the latest tech, software, and gadgets to optimize your workflow. Plus, get Nord Security products to secure your personal devices!
Company Events - regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
Office Perks & Public Transportation - snacks, drinks, and pet-friendly office. We also offer discounts and encourage using public transportation.
Bonus - discount offers for health, sport, food/drinks, leisure, home/auto services, and referral bonuses.
