We are looking for a Systems and Risk Lead, who will join as a team manager of our System Support and Risk squad in the AI Labs team.
This role is key to improving our customer support operations by enhancing and managing our internal tools and automated processes. In this position, you will also lead a team of specialists, work with security and risk teams, and drive long-term improvements in our customer support infrastructure.
If you hold a strategic vision, with the aim to elevate efficiency, accuracy, and reliability across all systems and tools used internally, it’s your time to apply!
What You Will Do
Oversee our internal IT operations: Lead the management, maintenance, and continuous improvement of internal systems, ensuring they align with business goals and operate without disruption.
Lead Projects for System Upgrades and Security: Manage projects that focus on keeping our internal systems up-to-date, improving them, and ensuring they follow the best security practices.
Guide and Support the Team: Lead a team of Systems and Automation Specialists, encouraging innovation, teamwork, and ongoing improvement.
Work with Department Leaders: Collaborate with leaders from different departments to understand their technical needs and lead projects that create strong, scalable solutions.
Create Clear Documentation: Write and maintain easy-to-understand documentation for our systems, including technical details, user guides, and troubleshooting steps, to support system improvements and security measures.
What We Expect
Proven experience in IT operations or systems management, with a track record of leading teams or projects that drive system improvements and align with business goals.
Demonstrated ability to lead and manage complex projects, particularly those related to system upgrades and security enhancements, ensuring they are completed on time and to the required standards.
Experience or keen interest in leading and mentoring a team, driving high performance and fostering a collaborative environment.
Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues before they impact business operations.
Excellent collaboration and communication skills, capable of working effectively with cross-functional teams and senior stakeholders.
Experience with customer service operations and Atlassian products would be an advantage
What We Offer
Career development training - Internal and external events, online training, conferences, 20 working hours per month for IT studies at Turing College, books - everything you need to reach your full potential.
Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best. For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services.
Comfort - Hybrid work, offices based in Vilnius & Kaunas, and the ability to travel the world while working.
Technologies - Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow. Also, we will provide you with Nord Security products so you can also secure your personal devices!
Company Events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
Office Perks & Public Transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost.
Time off - Additional time off for rest, for anniversaries, or to celebrate life’s special moments.
