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Customer Support Day Shift (live-chat)

Location Kaunas
Team CyberCare
Employment Type Full Time

Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

 

This Role Is a Great Opportunity If You:

  • Speak fluent English (C1 or native).

  • Available to work from our office in Kaunas.

  • Willing to work the day shift (6:30/9:00-15:00/17:30).

  • Can commit to 32 or 40 hours weekly.

 

What Makes You a Strong Match:

  • Solid know-how of Windows/macOS and Android/iOS.

  • Ability to handle high volumes of technical information.

  • Having a customer-first approach combined with critical thinking.

 

What You’ll Do and Learn:

  • Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.

  • Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.

  • Provide live chat support for NordVPN, one of the world's leading VPN products.

  • Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.

  • Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.

  • Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

 

The Perks of Joining Us:

  • Smooth and a structured onboarding and mentorship to help you get started with confidence.

  • Office in a great location + option to work from home twice a week after probation.

  • Option to work from abroad for up to 30 days per year.

  • Health insurance + fitness perks.

  • Daily snacks to keep you fueled, plus fresh pastries every Friday.

  • Regular team-building events to connect with your colleagues.

  • Access to internal online courses, a library of books, and all the resources you need to reach your full potential.

  • Ability to grow within CyberCare and Tesonet.

 

Compensation:

  • Gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).

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Values

Working at CyberCare

  • Culture blend

    We’re a team of over 20 nationalities. We believe that being open, respectful, and welcoming different ideas helps us do great things together.

  • Many ways forward

    Every role is created with a clear business purpose, without boxing people into a fixed path. Contribute to diverse projects, and grow your career in multiple directions.

  • Growth mode

    Training programs, mentorship, and e-learning platforms – learn directly from global leaders and connect with professionals in rapidly growing tech companies in our network.

  • Office-first

    We believe in the power of face-to-face collaboration complemented by Work From Home and Work From Anywhere days to support your lifestyle and productivity.

  • Health at hand

    Enjoy a range of well-being benefits, from 24/7 on-site gyms and group workouts to 1:1 sessions with experts, private health insurance with flexible options tailored to your mental and physical health needs.

  • Engage your way

    Engage in the ways that feel right for you, with no pressure to skip if it doesn’t align with your needs. From team-building activities and social events to workations, there’s something for everyone.
  • tesonet icon

    Tesonet privileges

    From joint professional events and mentorship programs to endless career opportunities — we encourage our team members to make the most of the network and grow within it.
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