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Customer Support Evening Shift (live-chat)

Location Kaunas
Team Customer Success
Employment Type Full Time

Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

 

This Role Is a Great Opportunity If You:

  • Speak fluent English (C1 or native).

  • Available to work from our office in Kaunas.

  • Willing to work the evening shift (13:30-22:00).

  • Can commit to 32 or 40 hours weekly.

 

What Makes You a Strong Match:

  • Solid know-how of Windows/macOS and Android/iOS.

  • Ability to handle high volumes of technical information.

  • Having a customer-first approach combined with critical thinking.

 

What You’ll Do and Learn:

  • Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.

  • Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.

  • Provide live chat support for NordVPN, one of the world's leading VPN products.

  • Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.

  • Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.

  • Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

 

The Perks of Joining Us:

  • Smooth and a structured onboarding and mentorship to help you get started with confidence.

  • Office in a great location + option to work from home twice a week after probation.

  • Option to work from abroad for up to 30 days per year.

  • Health insurance + fitness perks.

  • Daily snacks to keep you fueled, plus fresh pastries every Friday.

  • Regular team-building events to connect with your colleagues.

  • Access to internal online courses, a library of books, and all the resources you need to reach your full potential.

  • Ability to grow within CyberCare and Tesonet.

 

Compensation:

  • Gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).

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Values

Working at CyberCare

  • Culture blend

    We’re a team of over 20 nationalities. We believe that being open, respectful, and welcoming different ideas helps us do great things together.

  • Many ways forward

    Every role is created with a clear business purpose, without boxing people into a fixed path. Contribute to diverse projects, and grow your career in multiple directions.

  • Growth mode

    Training programs, mentorship, and e-learning platforms – learn directly from global leaders and connect with professionals in rapidly growing tech companies in our network.

  • Office-first

    We believe in the power of face-to-face collaboration complemented by Work From Home and Work From Anywhere days to support your lifestyle and productivity.

  • Health at hand

    Enjoy a range of well-being benefits, from 24/7 on-site gyms and group workouts to 1:1 sessions with experts, private health insurance with flexible options tailored to your mental and physical health needs.

  • Engage your way

    Engage in the ways that feel right for you, with no pressure to skip if it doesn’t align with your needs. From team-building activities and social events to workations, there’s something for everyone.
  • tesonet icon

    Tesonet privileges

    From joint professional events and mentorship programs to endless career opportunities — we encourage our team members to make the most of the network and grow within it.
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