User experience is at the forefront of creating intuitive, innovative, and unique products that people love. We strive to learn and understand our users needs, behaviors, and emotions to gather insights that inform product strategy and design.
We’re looking for an AI Agent Analyst to take care of CyberCare AI products (such as Chatbot & Ticketbot) content as an editor, strategic planner and technician. This position combines organizational skills with technical competence and product analyst. In a team that creates unique AI-powered solutions and multilingual support systems from scratch, your input could make a big difference in shaping technical solutions for millions of people around the world.
What You Will Do
Work on perfecting the chatbot user experience together with colleagues from the development and AI teams.
Design and create dialogues for support solutions.
Proofread and correct the existing user journeys and introduce your own.
Measure and analyze the performance of various chatbot flows; establish and overlook chatbot UX processes; lead content testing and usability studies to gather feedback and make improvements.
Create and manage chatbot personas.
Design abstract content tests that validate if the chatbots are working as intended.
What We Expect
Experience in conversational design, including character development, UX copywriting, or linguistics.
Basics with tools such as Grammarly, data analytics tools (Looker Studio, Grafana, etc.) Jira, GitLab, Chatbot management platforms.
Passion for delivering an excellent customer experience.
Written and verbal communication, presentation, and organizational skills.
Strong analytical skills.
Ability to take ownership, work autonomously and quickly adapt to the changes.
Excellent English skills.
What We Offer
Career development training - Internal and external events, online training, conferences, books - everything you need to reach your full potential.
Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best. For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services.
Workplace Flex - At CyberCare, we work from our Vilnius and Kaunas offices, with the option to work from home two days a week - Tuesdays and Thursdays. Additionally, you can work remotely from anywhere in the world for up to 30 days per year.
Technologies - Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow. Also, we will provide you with Nord Security, and Saily products so you can also secure your personal devices!
Company events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
Office perks & public transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost.
Time off - Additional time off for rest, for anniversaries, or to celebrate life’s special moments.
