If you’re tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us.
At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned IT products worldwide, like Nord Security and Surfshark.
The job where you will get the greatest support as you grow so apply and take it all.
What Will You Take From Us
Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way;
Top-notch technologies and tools to work on world-renowned products;
Combine studies with a flexible work schedule (day, evening and weekend shifts);
Possibility to occasionally work remotely;
Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats;
Salary $780/month (additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least).
What Will You Do
Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here!
Ensure excellent customer experience by handling and resolving customers’ queries;
Troubleshoot software-related issues and provide feedback about software issues to our developers;
Collaborate with techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates;
Assist with billing-related inquiries.
What We Expect From You
Fluency in German and English;
Familiarity with maintaining Windows/MacOS;
To be comfortable with providing technical support and handling multiple tasks simultaneously;
Ability to work day, evening, and weekend shifts;
Ability to work 40 / 32 / 24 hours per week (1; 0.8 or 0.6 FTE);
Eagerness to never stop learning and adapt fast;
Customer-first mindset while making decisions even in stressful situations;
Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
Driven, proactive, and motivated attitude;
Ability to attend remote training continuously for 7 working days (from 9 to 17 o'clock).
